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The Comprehensive Guide to Digital Experience Monitoring (DEM)
20 Nov
CHANNELS
FeatureS
Test and ensure exceptional voice quality for both IVR systems and standard calls over mobile networks. We empower you to monitor, test, and optimize all your communication channels with real-time insights. Whether it's call routing, automated responses, or direct mobile calls, Kapptivate provides a comprehensive view of your system's performance, ensuring clarity, reliability, and uptime—so you can focus on delivering flawless communication experiences.
You can accurately measure voice quality over time. We enable you to monitor and assess the clarity of your voice systems—whether for IVR, mobile, or standard calls—ensuring consistent, high-quality communication.
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Ensure top-tier voice quality on both iPhone and Android devices using real devices in real-world conditions. We provide accurate testing and monitoring of your mobile communications, giving you real-time insights into voice performance.
Ensure your IVR system is functioning flawlessly by verifying options, content, uptime, and call routing. Kapptivate empowers you to monitor and test every aspect of your IVR, providing real-time insights to optimize performance. With comprehensive monitoring, you can guarantee seamless navigation, accurate responses, and uninterrupted service—delivering a smooth and efficient experience for your callers.
Monitor and optimize your voice and IVR systems with cutting-edge QoS and QoE metrics. Kapptivate gives you real-time insights into network quality and user experience, ensuring flawless performance and top-tier customer satisfaction.